When purchasing a vehicle online from Rebel West Motor Power Sports, it is your responsibility to handle the setup tasks typically performed by a dealer. This includes tasks like installing tires, connecting the battery, checking the tightness of nuts and bolts, changing oil, and other routine checks like adjusting carburettor settings, ensuring wire connections are secure, and aligning components if necessary. Please review the product specifications to confirm if self-assembly is supported under the warranty terms, as most warranties usually require certification from a mechanic to validate the mechanical condition of the purchased vehicle. We are here to help with any technical inquiries and have resources available to assist you in maintaining your new purchase.

If you are not comfortable assembling a gas moped, motorcycle, scooter, ATV, dirt bike, or any gas-operated product, we recommend having a local mechanic assemble and prepare it for you.

Please note that Rebel West Motor Power Sports does not cover any labour costs for repairs or parts replacement under any circumstances. The factory parts warranty applies to manufacturing defects and covers motor parts for a specific period (usually 3 months, depending on the model) from the date of purchase unless an extended warranty is purchased. This warranty specifically includes motor and electric parts, and any defective parts must be sent in for replacement as per the factory requirements. It’s important to understand that wear and tear parts such as tires, wheels, brakes, clutches, and plastics, as well as initial setup costs and labour, are not covered under the warranty. If you encounter any issues, you must diagnose the problem, and our tech support team can assist you in the diagnosis process.

To make a purchase without using a credit card, Rebel West Motor Power Sports provides various convenient payment alternatives. If you prefer not to share your credit card details online, we offer a solution. You can take advantage of our diverse payment options. Worried about your credit card information online? Fret not! We happily accept payments through all major credit and debit cards over the phone. Just give us a call at 800-546-9480, and our customer service team will assist you in completing your order securely and hassle-free.

Orders containing in-stock items typically ship within 5-7 business days from Rebel West Motor Power Sports. Once your item has been shipped, you will receive an automatic notification with your tracking number. For security purposes, please note that we do not provide tracking numbers over the phone.

Unless specified otherwise, our vehicles are shipped in crates on pallets and require basic assembly using a few tools. If you lack confidence in assembling an off-road high-speed vehicle safely, we recommend having our team assemble it for you or arranging shipment to a local mechanic. YouTube can be a valuable resource for assembly guidance.
Please note that these are off-road vehicles. Before riding, it’s essential to check all nuts, bolts, and fasteners.
For typical Dirt Bikes: Assembly involves attaching the front tire, handlebars, and rear shocks. Depending on the unit, you might need to install smaller parts like foot pegs and gas caps. The bikes come with break-in oil, which must be changed within eight hours of riding. It’s crucial to check the oil level before the initial start-up, as we cannot guarantee that the oil has remained in the vehicle during shipment. If the vehicle arrives without oil, fill the engine with quality motor oil.

For typical ATVs: Assembly includes mounting all four tires, handlebars, and utility racks (if included). Similar to dirt bikes, smaller parts like foot pegs, mirrors, and gas caps might need installation. The vehicles come with break-in oil, and it’s essential to check the oil level before the initial start-up. If the oil is missing upon arrival, fill the engine with suitable motor oil.

For typical Scooters: Assembly involves attaching the battery, front tire, mirrors, rear storage box, and windshield. Scooters come with oil pre-filled. For typical GoKarts/UTVs/CUVs: Assembly includes fitting tires, seats, top roll cage bars, steering wheels, and various small parts. These units also come with break-in oil, and you must check the oil level before the initial start-up. If there’s no oil in the vehicle upon arrival, fill the engine with appropriate motor oil.

Rebel West Motor Power Sports allows shipping to multiple addresses, making it convenient for gift purchases. Please be aware that we might need to verify identification before processing the shipment.

Rebel West Motor Power Sports endeavours to mark items as out of stock if they are unavailable. In cases where pre-orders are accepted, you can find the expected delivery date on the front page of the ad. Please note that our inventory levels fluctuate swiftly. Feel free to contact us if you have any inquiries about our current stock.

Rebel West Motor Power Sports takes utmost care to ensure your package arrives safely, using secure packing materials and reliable carriers. If your package arrives damaged or with missing items, please contact Rebel West Motor Power Sports immediately at customercare@rebelwestmotors.com.

Most issues can be resolved with simple replacement parts, which we will promptly ship to you after your claim is approved.
Upon receiving your vehicle, thoroughly inspect the entire unit BEFORE signing the delivery receipt. If you notice any damage, it’s crucial to note it on the delivery receipt and have the driver acknowledge it. (Please do not refuse delivery). Email a copy of the delivery receipt and pictures of the damage to customercare@rebelwestmotors.com as soon as possible. Failing to do so will void the claim. Report any noted damage to Rebel West Motor Power Sports via email within 3 days of delivery.
Please retain the original packing materials for investigation by the shipping company. Take pictures of the damaged vehicle, crate, and cardboard cover, and send them to customercare@rebelwestmotors.com within 3 days of delivery. Include your order number, name, address, phone number, and tracking number.
Replacement part(s) or reimbursement for non-repairable vehicle under warranty will be provided once we receive complete supporting documents for the damage claim, or after the trucking company settles and approves the claim. Remember to keep the shipping carton and its packing materials. If the shipment is damaged by the carrier, Rebel West Motor Power Sports will file a claim with the carrier on your behalf.
Our sales representatives will inform you of any price changes that may have occurred while placing your order. Please note that we cannot honor typographical errors on our website or catalog.
Prices for sale and closeout items featured on the website are applicable for internet orders only.

Rebel West Motor Power Sports ships vehicle purchases using designated freight companies such as UPS Freight, R&L Carriers, and other bonded transportation firms. Large, fully assembled items are transported via private car carriers.

Estimated shipping times:

• Accessories & Gear Purchases: Varies
• Vehicle Purchases: Normally, it takes 10 to 14 days for processing and shipping. However, these times might extend during peak seasons, like Christmas. Freight companies do not deliver on weekends. Please note that severe weather and other unforeseen circumstances may further extend these times, even for in-stock items. If your vehicle is being assembled, please allow an additional 7 to 10 business days for delivery. Expedited vehicle handling is available for a small fee, reducing the delivery time by 2 to 3 days. The freight company will contact you 24 hours prior to delivery to schedule it. Please ensure someone is present to sign for and inspect the shipment; the freight cannot be left unattended at your house.

Shipping times are approximate estimates and may vary. Business days refer to Monday through Friday, excluding the following holidays: New Year’s Eve, New Year’s Day, Thanksgiving Day, the day after Thanksgiving, Fourth of July, Christmas Day, Labor Day, and Memorial Day.

Delays due to weather, riots, port issues, pandemics, and other unforeseeable events might occur, for which Rebel West Motor Power Sports cannot be held responsible.

If you cancel your order after it has been shipped, you are responsible for freight charges and restocking fees. A 6% cancellation fee is applicable to orders processed and sent to our warehouses for handling. If the order is canceled after shipping, you will be charged “to and from shipping and handling charges” and up to a 25% restocking fee.

Replacement parts are typically sent out via USPS, and a tracking number will be provided once the items have been shipped.

Vehicle Shipping: Prepare for Delivery! Your vehicle will only be delivered after a signature and inspection. The shipping carriers will contact you 24 to 48 hours prior to delivery to make arrangements. Delivery typically takes 10-14 business days from your order date, depending on assembly options, unit size, location, weather, traffic conditions, and the time of year. Professional LTL trucking companies handle the shipping. Unfortunately, we do not ship to Canada or Puerto Rico. However, we are happy to ship to freight forwarders for orders heading to Alaska, Hawaii, and the Caribbean Islands. Accessories such as helmets will be shipped separately from your vehicle. For detailed information, please refer to our FAQ Page or reach out to us at customercare@rebelwestmotors.com.

Returns are typically processed within 10-14 days from the moment they are received at the Rebel West Motor Power Sports warehouse. For orders made via credit card, the refund will be issued within 10-14 business days from the package’s arrival at our warehouse. If you’ve requested an exchange, the return process should be completed, and the exchanged item sent back to you within 10-14 business days from its received date.

Motorized equipment that has been assembled, fueled, or ridden cannot be returned under any circumstances. Damaged motorized vehicles, beyond simple parts exchange, may be returned, but it’s the consumer’s responsibility to securely prepare the item for shipment. We will email a Bill of Lading (BOL) that must be printed and attached to the shipment, with a copy provided to the driver. The freight company will coordinate a pick-up schedule with you. Please note that freight companies will not pick up units that are not properly wrapped and secured to a pallet or skid.